- How do I cancel my membership?
I’m brand new to trail running. Is a Freetrail Pro membership still right for me?
Of course! We are a welcoming, inclusive community and so excited to share the joys of trail running with newcomers. You won’t be alone either – trail running is one of the fastest-growing sports globally so there are lots of people just getting started. Our Freetrail Pro community is a great safe place to ask questions and get friendly advice from more experienced trail runners.
How do I get help with my account?
Please get in touch with us anytime by visiting our contact page.
Will I get coaching with my membership?
Freetrail Pro memberships include access to our private community Slack channel and weekly Zoom office hours where you can get support, ask questions, and get expert advice from our coaches and fellow members. It’s a great way to get support whether you’re self-coached or working with a dedicated coach. Our community is a safe, welcoming space for trail runners of all experience levels to get support and make new friends.
If you’re looking for more personalized help, we can recommend lots of amazing, highly experienced coaches in our network. Please contact us and we’ll help connect you with a great fit!
Are you hiring?
We don’t have any open positions at this time, but we welcome your interest! Please contact us and tell us a bit more about yourself, your skillset, and how you’d like to help.
When is your merch going to be back in stock?
Our Freetrail gear is popular and goes quick! To be the first to know when new merch drops, follow us on Instagram and sign up for our newsletter (sign-up form on the bottom of this page).
- How do I join member Office Hours?
- How do I join the Slack community?