Freetrail Community Guidelines

Freetrail Pro offers a private community for members where we can share our trail adventures and races, ask complex questions, learn something new, work through challenges, and share inspirational ideas. In our non-biassed opinions, it’s the best online community for committed and passionate trail runners. We’re a diverse and inclusive community of runners hailing from everywhere from France to Mexico to Sweden to the US and beyond.

While we started out as a small Freetrail family, we’ve happily seen the community grow. While this growth is welcome, we want to ensure the close-knit and supportive community always remains our hallmark. The following guidelines are intended to make the community easier to navigate and more enjoyable to use.

By joining Freetrail Pro, you agree that you have read and will follow the #FreetrailFam Guidelines for use in Slack, during Office Hours, and beyond.

Freetrail Code of Conduct


Be respectful of other people, respectfully ask people to stop if you are bothered, and if you can’t resolve an issue contact us at or send one of your Freetrail administrators a DM.

Our #trailculture is sacred, and we all have a responsibility to hold ourselves accountable. We have extraordinarily high standards. Sometimes, we’ll fall short. We’ll mess up. But if your actions or words repeatedly or egregiously threaten our #trailculture and the safety of this community, we’ll have to take appropriate action and you may be removed.

We value respectful behavior above individual opinions. Respectful behavior includes:

  • Be considerate, kind, constructive, and helpful.
  • Avoid demeaning, discriminatory, harassing, hateful, or physically threatening behavior, speech, and imagery.
  • While feedback can be helpful, please avoid unsolicited feedback and comments. Before chiming in, ask yourself: Has this person asked for support? What are my intentions? Even if my intentions are good, how might my comment be received by this person? Is it actually helpful?
  • If you’re not sure, ask someone instead of assuming. No, really. Just ask us. We’d rather hear from you than hear about something you said or did after the fact. We are here to help!
  • Don’t be a bystander. Role model respectful behavior, but also help to address disrespect when you see it.
  • Trust Intent, Name Impact. Assume your fellow community members mean well, but let them know if they’ve hurt your feelings or crossed a boundary. If someone tells you you’ve hurt their feelings, be quick to apologize. We are all always learning so engaging with care, love and respect is paramount.

Freetrail Sanctioned Community

The purpose of a community is to bring together people with similar interests and goals. With this in mind, we hope there is no limit to the positive benefit Freetrail can add to your life. Our goal is to bring as many trail runners from across the globe together in one place. We hope that you become friends, and even family, with each other.

That said, we need to delineate boundaries between what’s inside and outside Freetrail control, and how to approach these different scenarios accordingly.

Please do not leverage the Freetrail Pro community to recruit members for another group or purpose and/or use the Freetrail brand without Freetrail’s direct permission.

This includes, but is not limited to asking people to follow or join a group on any of the following platforms, whether existing or new:

  • Facebook Group
  • Discord
  • Slack
  • Zoom meeting
  • Email chain
  • In-person meet-ups, retreats, or events
  • Group text


We believe that you end up with the community that you deserve.

As a community, we may disagree on things like whether Western States or UTMB is the better race, or what the best trail movie is. This is normal and healthy.

However, racism, sexism, homophobia, transphobia, and other forms of bigotry and intolerance have no place in our community.

If you express these views, you will be removed from the Freetail community.

Resolve Peacefully

We believe peer-to-peer discussions, feedback, and corrections can help build a stronger, safer, and more welcoming community.

If you see someone behaving disrespectfully, we urge you to respectfully dissuade them from such behavior. Expect that others in the community wish to help keep the community respectful, and welcome your input in doing so.

If you experience disrespectful behavior toward yourself or anyone else and feel in any way unable or unwilling to respond or resolve it respectfully (for any reason), please immediately bring it to the attention of an administrator. We want to hear from you about anything that you feel is disrespectful, threatening, or just something that could make someone feel distressed in any way. We will listen and work to resolve the matter.

Apologize for mistakes

Should you catch yourself behaving disrespectfully, or be confronted as such, listen intently, own up to your words and actions, and apologize accordingly.

No one is perfect, and even well-intentioned people make mistakes. What matters is how you handle them and that you avoid repeating them in the future.

Two resources on apologies are here and here.


If the administrators determine that someone is behaving disrespectfully, the administrators may take any action they deem appropriate within this Slack community up to and including removal from the Slack workspace or Freetrail Pro.

As administrators, we will seek to resolve conflicts peacefully and in a manner that is positive for the community.

We can’t foresee every situation, and thus if in the administrator’s judgment the best thing to do is to ask a disrespectful individual to leave, we will do so.

Freetrail Slack Guidelines

Getting Started

After you sign in you’ll be added to the #introduce-yourself channel and a few others. You can also get an up-to-date listing of all available channels and join those that fit with your realm(s) of expertise and/or interest — simply click on Channels in the left-hand sidebar, scroll through the list, and join whichever interest you.

We’d hugely appreciate your taking a minute to flesh out your profile straight away, in particular uploading a photo of yourself — we like #FreetrailFam to be a highly approachable community filled with friendly faces. Much better than the default swatch of Slack plaid!

Then jump right in — let us know who you are, where you are in your trail running journey, and what you might be looking to get out of the Freetrail Slack community.

You can also dig into Slack Preferences (from the #FreetrailFam drop-down menu in the upper left-hand corner) in order to customize notifications, messages, media, and so on.

A Quick Guide To The Basics

  • Set up your profile. Upload a photo and create a short bio. Include your first and last name in your profile so we know you’re a real person.
  • Head to the #introduce-yourself channel and say hello! We’d love to get to know you and this is the best place to start.
  • This is a multi-channel Slack. Please use the correct channel for the topic you’re posting. If you’re unsure which one to use, feel free to ask. We’ve limited the #general channel so only admins can post as it’s meant for bigger Freetrail news or updates that affect the entire community.
  • We make heavy use of threads to keep conversations organized. While it’s not always possible to remember this, please do your best to reply in a thread instead of in a separate comment.
  • If your favorite topic isn’t being discussed, bring it up!
  • All are welcome to contribute regardless of whether they consider themselves an OG Pyllars member, a newbie, a fanatic, an experienced trail runner, or someone who is brand new to the sport. All are welcome and encouraged to participate! If you want to hang back and observe, that’s cool, too.
  • We expect that we’ll treat others with respect. We encourage conversation and remind you that you’re here to learn, which means being open to a diverse set of ideas, but please always lead with respect. See the Code of Conduct below if you’re not sure what’s allowed.

Some Important Details

Interest Groups Channel

The #interest-groups channel was born from a desire to help our community share and learn about particular topics and connect with like-minded Freetrailers. We are proud to offer a wide range of these smaller interest group channels. These range from LGBTQ+ to Sober to Mindset groups.

We want to keep our channels tight to inspire rich conversation in the existing channels. We encourage you to find a home for your ideas and comments in our current channels, but if there is something you truly believe we need, please send an email to with the desired channel name, idea and your pitch for why we need it.

Any group that is created and sits vacant or with limited engagement for an extended time will likely be archived or deleted. We reserve the right to remove a channel for any reason at any time. Please ask to create and engage in channels wisely.

Office Hours

The original Office Hours are at 11:30am PT every Wednesday. Details are in your Freetrail Pro account on

As an extension of this weekly meeting, the idea for Office Hours for some of our interest groups arose. There are now Office Hours for Freetrail Femmes, Mental Health, Sober Runners and more. These are an amazing resource that the community has loved.

If you are interested in starting, leading, or being part of an Office Hours ‘sub-group’, but don’t know where to begin, please email or DM one of our administrators.

Content Ideas Channel

The #content-ideas channel is meant as a place to share fun, cool content ideas you have for Freetrail.

That said, if you have an idea you want to ensure we consider, please email us at Slack is a fun place to engage, but in order for us to track and save ideas, we need them through email. Your ideas inspire us and we love to hear from you. While we can’t act on every idea you share, we read every single one and do our best to always reply.

A reminder that this channel is not a place for feedback. If you have feedback on existing content or any other Freetrail work, please email us at and we can address there.

Discount Channel: Personal Promotions, Discount Codes and More

Our #discount channel is meant to hold two purposes:

  • Share any relevant Freetrail promotional codes for our sponsors / partners. These codes also all live on a gated page on the Freetrail website that only Freetrail Pro members can access.
  • Be the channel where members can share and request any particular codes they may be looking for or have access to.

Please note: we have a few guidelines around discounts in general to ensure this channel doesn’t become overly spammy, salesy or self-promoting. Please ensure you’re adhering to these guidelines before posting:

  • Please do not use any Freetrail platforms to promote or sell your personal products or services without Freetrail’s permission.
  • We want Freetrailers to get good deals on great products. If you share an affiliate link, or any link where you gain a commission, disclosure is warranted, both legally, and in transparency to the community.
  • It’s best practice to not share your affiliate link or code for a specific brand unless you see someone requesting it. I.e. if someone posts, ‘Does anyone have a discount for Nike?’ it’s a good opportunity to share your code or affiliate link to Nike. However, it’s better not to just offer up your code without being asked.
  • Remember, this is a community of friends. If you have a code or offer you’d like to share with friends and family – great! But if you’re solely sharing for your personal or financial gain, please do not. Before sharing a code, ask yourself: Am I sharing this code because I genuinely think the community is looking for this discount? Or am I sharing this code for potential personal gain?
  • Please do not connect an outside workspace. If you have a question about this, please email us at to discuss.
  • Selling or giving away trail-related gear? Head to the #classified channel and post there.

Direct Messages

Please do not ask training, racing or other personal questions directly in messages. With a growing community, we cannot guarantee we’ll be able to see or respond to these messages. Please post your training questions in the #training channel, for example. This is better for everyone, because other members can offer advice, input, and also see answers that might benefit them.

Please limit your DMs to things where you need to connect directly with another member (with their approval) or need help for whatever reason from an administrator. This includes, but is not limited to, needing help navigating Freetrail Pro or concerns about certain behavior in Slack.


This is a private community platform that is available to paying Freetrail Pro members only. Please do not share the invite link or any material from within #FreetrailFam with anyone else.

That said, no one has signed an NDA to participate in our Slack community, and you should not presume anything you say here will remain private.

Want to post a fun screenshot from Slack on IG to share a funny anecdote or let everyone else know how cool the Freetrail Slack is? That’s a great exception to the rule. Please just make sure you have approval from anyone involved before posting anything publicly.

Membership in this Slack Team is a privilege, not a right, and we reserve the right to remove you at any time.

If you fail to pay your Membership dues or cancel your membership, you will lose access to the Slack community. If you renew your membership, or decide to pay, you can rejoin at any time by sending us an email at


The administrator(s) of the Freetrail Slack Community as of January 2023:

Please note: When reaching out, please understand replies may not be immediate. We’ll do our best to get back to you as soon as possible!

We reserve the right to change or update these Guidelines at any time. If you are a member of Freetrail, use any of our services, or otherwise engage with Freetrail, please ensure you read and adhere to these Guidelines fully.